Privacy Policy

1. Introduction

Wander Manual ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact details (email, phone, address)
• Driving licence information
• Payment and billing information
• Company information for business accounts
• Emergency contact details

2.2 Usage Information

We automatically collect certain information about your interaction with our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and search terms
• Device and operating system information

3. How We Use Your Information

We use your information for the following purposes:

• Processing and managing your car rental bookings
• Providing customer support and responding to enquiries
• Processing payments and preventing fraud
• Sending booking confirmations and important updates
• Improving our services and website functionality
• Marketing communications (with your consent)
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Insurance Companies: For processing claims and coverage verification
• Payment Processors: For secure payment processing

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or browser settings. For more information, please see our Cookie Policy.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent for processing

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain:

• Booking and payment records for 7 years (for accounting purposes)
• Marketing communications consent until withdrawn
• Website usage data for 26 months
• Customer support records for 3 years

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: